You can return items that you have purchased from us.
On this page you can get a new return slip and print a return label for your return package. This return slip is completed with all your information and attached in the box next to the item you wish to return.
It only costs 12 EURO to use a return label.
This "Shop Return" is pasted on the outside of the package and delivered to your nearest DPD ParcelShop.
If you want another item, this can be ordered via our webshop on a new order, so we can send the new order as soon as possible.
Once the returnorder has been completed, you can pick up your return slip and package label on the receipt page. The return slip and your package label will also be sent to your specified email address.
Once we have received your return package, our customer service will process it within 10 working days or as soon as possible. If your return order meets the conditions for return, we will make sure to refund your purchase.
Your return slip and shipping label are ready.
Follow the instructions below and get your shipment ready.
Print the return slip, fill it out and put it in your return package. Tape the package well, so it doesn’t get opened during shipping.
Print the shipping label and tape it to your package. Please don’t tape over the bar code as it may affect the delivery process.
Your return is ready for shipping now. Drop it off at the closest Post Office or locker.