Battery replacement shipping label portal

Please buy and print a label and send your tracker to us - then we replace the batteries and send it back to you.

Please print and enclose the order confirmation or invoice.

It can take 2-4 business days to deliver to and from our address and we only work on weekdays so the process can take a week or two.

When we change the batteries, we first open the plastic casing and finish by welding the electronics into a new casing. We solder batteries on and off and reset the tracker in the database. Then we update the firmware and test the functionality of the tracker. Finally, we pack the tracker in product and shipping packaging and send the package to you.

The tracker is like new when you get it back and must be installed as new in the app. 

It is important that you enter a trackers ID or IMEI number in the form field at the bottom of this page. You can find the ID/IMEI number on the  tracker or in the app. If you are sending multiple trackers, please enter the ID/IMEI number of just one of the trackers.

The mobile phone number is for delivery updates by SMS

If you are in Belgium please use the Belgian portal here

Please enter name
Please enter address
Please enter zip / postal code
Please enter city
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  1. Prepare the package

    Pack your return items and the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.

  2. Shipping label

    Download and print your shipping label.

    Download

    Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.

    Don't have access to a printer?

    Simply present the QR code below when handing in your package. The QR code has also been sent to your email.

    QR-Code

    Don't have access to a printer?

    Simply write the numerical code on the package.

  3. Hand in your package

    Drop off the package at a parcel shop. Find your nearest here.