Start Your Return
Return = You want to send the product back to us for any or no specific reason.
Complaint = You have received a wrong or defective product.
Return with our shipping label:
You can purchase a return label from us. You will see the price at checkout. Simply drop off the package at any DHL drop-off point.
Complaint:
If your complaint is approved, you can download a shipping label for free. If you use your own shipping for a complaint, the shipping costs will not be refunded.
Help us find your order. Please fill out the form below.
Important:
You can only use this shipping label if the size and weight of your package are within the DHL Parcel Connect limits:
• Max. weight: 30 kg
• Max. length: 200 cm
• Length + girth: max. 360 cm
Select the items you want to return
Order:
We have received the information regarding your return. Please follow the steps below to complete the return.
A copy of the return information has been sent to .-
Download and print
This return document contains both your shipping label and return slip. Please download and print the return document.
Cut along the dotted line to separate the return slip and the shipping label.
Don't have access to a printer?
Simply present the QR code below when handing in your package. The QR code has also been sent to your email.
Don't have access to a printer?
Simply write the numerical code on the package.
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Prepare the package
Pack your return items and, possibly, the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.
Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.
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Hand in your package
Drop off the package at a parcel shop. Find your nearest here.