Start your return
Here, you will find your return form and prepaid return label. You do not need to contact us to return your order.
Returns
are paid by the customer, but you are welcome to use our prepaid
return label. In that case, we will deduct a return shipping fee of 249 Kč from your refund. Our return label is
not valid for larger furniture, bulky goods or oversized parcels. If you want to return an item like this, please contact us.
We recommend returning the items in their original packaging to prevent a reduction in value of the items.
Once we have received your return, it can take up to 14 working days for us to process it. If your return meets our return conditions, we will issue a refund. You will receive a confirmation mail, once the amount has been refunded.
If you return your entire order, you will receive a full refund of the order amount including the shipping price of 229 Kč (minus the return shipping fee as stated above). If you decide to return a part of your order, the shipping fee of 229 Kč will not be refunded.
We have received the information regarding your return. Please follow the steps below to complete the return.
A copy of the return information has been sent to .-
Return slip
Download, print, and fill in the return slip.
Download -
Prepare the package
Pack your return items and the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.
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Shipping label
Download and print your shipping label.
Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.
Don't have access to a printer?
Simply present the QR code below when handing in your package. The QR code has also been sent to your email.
Don't have access to a printer?
Simply write the numerical code on the package.
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Hand in your package
Drop off the package at a parcel shop. Find your nearest here.