Start your return
Help us locate your order! Complete the form below using your order number from the confirmation email. If you can't find your order number, contact help@kastaplast.com for assistance.
Return/Refund Policy
Note: Register your return within 30 days of receiving the goods or inform us to initiate the return process. A return fee of 10€ EUR is applicable upon return shipping booking. Refunds are processed promptly after product assessment to the original payment method.
Exchanges
At present, we do not facilitate exchanges. To get a different item, kindly return your original purchase, then place a new order for the correct item.
Select the items you want to return
Order:
We have received the information regarding your return. Please follow the steps below to complete the return.
A copy of the return information has been sent to .-
Download and print
This return document contains both your shipping label and return slip. Please download and print the return document.
Cut along the dotted line to separate the return slip and the shipping label.
Don't have access to a printer?
Simply present the QR code below when handing in your package. The QR code has also been sent to your email.
Don't have access to a printer?
Simply write the numerical code on the package.
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Prepare the package
Pack your return items and, possibly, the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.
Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.
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Hand in your package
Drop off the package at a parcel shop. Find your nearest here.