Frozen Palm Tree

Start your return

You can return the goods that you have bought from us. On this page you can order a return slip. The return slip and your package label will also be sent to your specified e-mail address.

Once we have received your return package, our customer service will process it as quickly as possible. If your return order meets the conditions for return, we will make sure to refund your purchase. The amount will be refunded to the same payment card with which the goods were purchased.

Once we have received your package, you will get the money refunded within 10 working days. The shipping costs for using our return label are 0 EUR for clothing and 6 EUR for all other products from dutch addresses. We deduct the amount from the money you get refunded.

Write to for the return price from addresses that are not in the Netherlands.

Exchange an item

Unfortunately, it is not possible to send an item back and get the item back in a different size. This is because the item may be sold out in the meantime. We therefore recommend that you send your return item back and place a new order for the correct size.

You also have the option of bringing the receipt/order confirmation together with the product to be exchanged to our store at Amager strandvej 130N Copenhagen.

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  1. Return slip

    Download and fill out the return slip

  2. Shipping label

    Download and print your shipping label.

  3. Prepare your return package

    Pack your return items and the return slip in the accompanying packaging. Affix your shipping label to the outside of the package with tape.

    NB! Make sure that the label is legible and do not cover the barcode on the label with tape or similar.

  4. Hand in your package

    Hand in your return package at the carrier’s service point. Find your nearest here.

Don't have access to a printer?

Don't worry. Your return request is available as a label-free return. Write your code on the outside of your item's packaging. Please write the numbers clearly and legibly.

Don't have access to a printer?

Don't worry. Your return request is available as a label-free return. Show the QR code when you hand in the package at your drop-off point. The QR code has also been sent to you by email.