CLIENT RETURNS
Initiate your return by authenticating your order below. Your return label or digital QR code will be generated once your return has been registered, where available for your selected return method.
RETURN SHIPPING
Return shipping is paid directly through the return portal when registering your return. The cost of return shipping is not deducted from your refund.
• Sweden — 100 SEK
• United Kingdom — £12
• European Union — €12
• Rest of World — $25
RETURN CONDITIONS
• 14-DAY RETURN WINDOW — Return requests must be registered within 14 days of confirmed delivery.
• ITEM CONDITION — All items must be unworn, unwashed and returned in their original condition, with all original tags and packaging intact.
HOW TO PROCESS YOUR RETURN
1. AUTHENTICATE — Enter your order number, for example #ID-1024, and the email address used when placing your order.
2. SELECT — Choose the item or items you wish to return and select the applicable return reason.
3. DISPATCH — Complete payment for return shipping, receive your QR code or printable return label by email, and hand the parcel in at your nearest available service point.
Refunds are issued to the original payment method within 5–7 business days after the returned item has been received, inspected and approved by our warehouse.
RETURNS FROM OUTSIDE THE EUROPEAN UNION
For returns from outside the European Union, please contact clientservice@iron-dynamics.com before dispatching your return. Additional customs documentation may be required.
CLIENT RELATIONS
clientservice@iron-dynamics.com
Select the items you want to return
Order:
We have received the information regarding your return. Please follow the steps below to complete the return.
A copy of the return information has been sent to .-
Download and print
This return document contains both your shipping label and return slip. Please download and print the return document.
Cut along the dotted line to separate the return slip and the shipping label.
Don't have access to a printer?
Simply present the QR code below when handing in your package. The QR code has also been sent to your email.
Don't have access to a printer?
Simply write the numerical code on the package.
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Prepare the package
Pack your return items and the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.
Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.
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Hand in your package
Drop off the package at a parcel shop. Find your nearest here.