Start your return
Please read the following before you start your return!
We only accepts return for products which is like new, meaning that the product must not be used, tags should be still on the product, and packaging for the product should be like you recived it.
You must also making sure that product and packaging of the product, is not gonna be damage during the return. Meaning that you are responsible to pack the product inclusive packaging in a bag or box to protect it from dammaging.
We are making it clear, that we do NOT accept used products, which will be send back of the customers cost.
Its ok to try the product on, to check if its fit, but not in use.
Its not allowed to send for example shoes directly in the shoe box, and its not allowed to put on tape or labels directly on the shoebox. We charge 20 Euro if this is the case.
Select the items you want to return
Order:
We have received the information regarding your return. Please follow the steps below to complete the return.
A copy of the return information has been sent to .-
Download and print
This return document contains both your shipping label and return slip. Please download and print the return document.
Cut along the dotted line to separate the return slip and the shipping label.
Don't have access to a printer?
Simply present the QR code below when handing in your package. The QR code has also been sent to your email.
Don't have access to a printer?
Simply write the numerical code on the package.
-
Prepare the package
Pack your return items and, possibly, the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.
Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.
-
Hand in your package
Drop off the package at a parcel shop. Find your nearest here.