Create a return label
While we always hope you are satisfied with your Pura Utz item(s), you may return your order up to 14 days after delivery. *Please, ensure that return is within this period. Once your return has been received we will process the refund and you will receive an email notification.
Please fill in your information below.
We have received the information regarding your return. Please follow the steps below to complete the return.
A copy of the return information has been sent to .-
Prepare the package
Pack your return items and the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.
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Shipping label
Download and print your shipping label.
Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.
Don't have access to a printer?
Simply present the QR code below when handing in your package. The QR code has also been sent to your email.
Don't have access to a printer?
Simply write the numerical code on the package.
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Hand in your package
Drop off the package at a parcel shop. Find your nearest here.