On this page you can return items purchased from us.

On this page you can pay for the shipping fee and get a shipping label as well as a return form for your return. Once the payment is complete, you’ll be able to download both your return form and your shipping label on the Receipt page. Both documents will also be sent to your e-mail address. Remember to fill out your return form. Item(s) sent back to us without the return form will not be accepted. 

NOTE: Your return has to be delivered to a GLS courier. 

Once we have received your return, our customer service will process it as soon as possible. If your return meets the requirements (please read the return policy for more information), we will refund your purchase. The amount will be returned to your account within 10 working days. 
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  1. Return slip

    Download, print, and fill in the return slip.

  2. Prepare the package

    Pack your return items and the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.

  3. Shipping label

    Download and print your shipping label.


    Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.

    Don't have access to a printer?

    Simply present the QR code below when handing in your package. The QR code has also been sent to your email.


    Don't have access to a printer?

    Simply write the numerical code on the package.

  4. Hand in your package

    Drop off the package at a parcel shop. Find your nearest here.