Sencillo

Start your return here:

1. Make sure that all criteria on the previous pages have been met before creating your return.

2. Securely pack the item in its original packaging or a comparable shipping box. The package must not exceed the dimensions of 30 × 25 × 10 cm and must not weigh more than 650 grams.

3. Fill out the fields below and provide your order number as well as the items you wish to return.

4. After purchase, you will receive an email with your return label, which must be printed and securely attached to the package.

5. The package must be handed over to the shipping carrier no later than 14 days after you have received the return label by email.

Please enter full name
Please enter address
Please enter zip / postal code
Please enter city
Translation missing: en.return_portal_text.validation.simple_country
Please enter email address
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  1. Prepare the package

    Pack your return items and, possibly, the return slip in your return packaging. Make sure the package is packed securely and according to the carrier's requirements.

  2. Shipping label

    Download and print your shipping label.

    Download

    Affix the shipping label to the largest, flat surface of the package. Ensure that your shipping label is legible and do not cover the barcode with tape.

    Don't have access to a printer?

    Simply present the QR code below when handing in your package. The QR code has also been sent to your email.

    QR-Code

    Don't have access to a printer?

    Simply write the numerical code on the package.

  3. Hand in your package

    Drop off the package at a parcel shop. Find your nearest here.